26. February 2022 13:04
Privacy, securing data, and providing end-to-end security are unquestionably important components of doing business with clients online. The dynamically changing expectations and habits of online customers’ demands adoption of the best practices of securing user data and guaranteeing seamless user journeys. Some of the ways by which online businesses can secure their customer information are:
- Tell the customer how the business uses their personal information - Customers may be cautious to share personal information with brands, owing to a lack of transparency between businesses and customers over how their data is handled. Transparency may go against traditional business practices. But being transparent brings genuine value to products and services while boosting brand loyalty in the current business-consumer connection. Customers can understand and subscribe to the wider picture if you are honest about how you use their data.
- Check the IT environment for vulnerabilities and patch them - Businesses, particularly eCommerce sites, should test their sites on a regular basis to find vulnerabilities that aren't detected by their current security measures. Businesses must hire cybersecurity specialists or ethical hackers to identify code vulnerabilities. Running daily scans to ensure that malware hasn't been planted on the site is a basic check to be done. Businesses are also advised to invest in more powerful security programs as well.
- Monitor and control the access to customers’ data - Software to assist the integration of devices into IT infrastructures provides extra security layers for login processes. It also provides tools to encrypt emails. While these tools can help prevent unwarranted attacks, they don't address the source of the problem. Human employees and their unpredictable behavior is the most concerning factor. The greatest strategy to reduce the risk to your data is to educate your employees about your company's data protection policies. No amount of technology innovation can insulate a business from human error and oversight. Employees must be educated about the ways to handle sensitive customer information. They must also undergo specific courses that train them in preventing classified corporate information from falling into the wrong hands. The staff must be made to think twice about sending sensitive information over email. Also, the IT teams must ensure that passwords are changed and updated on a regular basis.
- Encryption is the need of the hour - Less than half of firms say they encrypt critical data, indicating that it is still a serious flaw. Payment processors such as Visa and MasterCard require retailers to encrypt card information by default during transactions. If the personal data is saved on corporate servers, there is a substantially higher danger of getting it hacked. The data has to be safeguarded with rigorous industry-standard security and the newest encryption technology.
- Proactively prepare for a disaster and be resilient - Most businesses have a disaster recovery strategy in place to deal with human error, data center outages, and natural disasters, but cyber-attacks are sometimes overlooked. It's critical to put protections in place to ensure business continuity even after facing a data breach. Care must be taken to ensure cyber-attacks must not be able to disrupt day-to-day business operations.
It makes sense to invest the time and resources necessary to protect sensitive customer data. Businesses must build a culture of joint responsibility for securing data. Data breaches are on the rise, and their impact is expected to be seen for years to come. As a result, criminals are getting wiser about hacking their target networks. Companies are advised to prioritize customer data protection now more than ever.
Centex Technologies provides computer networking, IT security and Cybersecurity solution to businesses. For more information, contact Centex Technologies at (972) 375-9654.