25. August 2021 12:31
Voice over Internet Protocol or VoIP is also known as IP Telephony. It is a method of delivering voice communications and multimedia messages over Internet Protocol networks. The technology converts the voice signals into digital signals allowing the user to make a call directly from a computer, VoIP phone, smartphone or any other digital device with an internet connection and VoIP application.
Switching to a VoIP telecommunication system offers an array of benefits for businesses:
- Low Cost-Per-Call: A VoIP telecommunication system converts the communication data into packets and sends it over the IP network as opposed to the traditional telephonic communication channels. In case of traditional methods, calls are placed using phone lines which means a line is taken up by two callers. Since there is a limit to number of phone lines, the calls are expensive, specifically if they are long distance. On the other hand, in case of VoIP, the use of office internet connection to relay communication data makes domestic as well as international calls cheaper.
- Service Mobility: In case of traditional phone system, a line that runs to a business is assigned its own phone number. This results in limited mobility as user is required to remember right codes for accessing the messages sent to that phone number (when receiving messages on a separate device outside the office). However, VoIP system eliminates the physical limitations and the users can move freely as per the business requirements and avail the communication services on any device equipped with an internet connection and the VoIP application.
- Efficient Client Interaction: Business needs may require employees to travel which may result in missing important client calls or communications, if using traditional phone systems that are wired to the employee desk inside the office. On the contrary, when using a VoIP system, employees can choose where the call rings and how. For example, the system settings can be made in a way that first few rings are sent to the office. If the employee doesn’t answer, further rings can be forwarded to another device, say a mobile phone or laptop. This helps employees to attend important calls irrespective of their location which improves the efficiency of client interactions.
- Multi-Functionality: VoIP systems offer an array of additional communication services like instant messaging, presence status, teleconferencing, video conferencing, etc. The systems also allow the users to receive voicemail and faxes over their email. These services enhance the efficiency of business communication within and across the teams.
For more information on why a business needs VoIP, call Centex Technologies at (972) 375 - 9654.